Analyst report positions acs, a xerox company, as a leader in help
desk outsourcing
Dallas--(business wire)--acs, a xerox company (nyse: xrx), has been placed by gartner, inc. in the ‘leaders’ quadrant of the 2011 magic quadrant for help desk outsourcing, north america.’ 1 help desk services provide businesses a single point of contact by providing round-the-clock customer service for a wide range of technical requests, including: servers; desktop computers, network and software support. acs uses a variety of real-time monitoring and techniques to provide prompt and reliable helpdesk support for its global clients – regularly handling more than 1.5 million service desk telephone calls per month. “our extensive global delivery network and vertical market expertise provides our clients with proven help desk services that reduce costs and improve service levels, enabling them to focus on their core businesses," said derrell james, executive vice president and group president, acs it outsourcing solutions. "gartner's validation of our well-respected services reflects the expertise and reliability of our people and the advanced technology to best meet our clients' needs." acs was positioned in the leaders quadrant based on the evaluation criteria of ability to execute and completeness of vision. according to the report, “leaders are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership positions in the market. all these providers have demonstrated that they have significant help desk outsourcing experience and understand the dynamics needed to deliver help desk services successfully. experience weighs heavily in the leaders quadrant.” the magic quadrant is a proprietary research tool developed by gartner that offers visual snapshots of a market’s direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute. about xerox xerox corporation is a $22 billion leading global enterprise for business process and document management. through its broad portfolio of technology and services, xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. headquartered in norwalk, conn., xerox provides leading-edge document technology, services, software and genuine xerox supplies for graphic communication and office printing environments of any size. through acs, a xerox company, which xerox acquired in february 2010, xerox also offers extensive business process outsourcing and it outsourcing services, including data processing, hr benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. the 134,000 people of xerox serve clients in more than 160 countries. for more information, visit http://www.xerox.com, http://news.xerox.com, http://www.realbusiness.com or http://www.acs-inc.com. for investor information, visit http://www.xerox.com/investor. about the magic quadrant the magic quadrant is copyrighted 2011 by gartner, inc. and is reused with permission. the magic quadrant is a graphical representation of a marketplace at and for a specific time period. it depicts gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by gartner. gartner does not endorse any vendor, product or service depicted in the magic quadrant, and does not advise technology users to select only those vendors placed in the “leaders” quadrant. the magic quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 1 gartner “magic quadrant for help desk outsourcing, north america” by william maurer, et al. march 29, 2011. note: connect with acs on facebook or twitter. to receive rss news feeds, visit http://news.xerox.com/pr/xerox/rss.aspx. for open commentary, industry perspectives and views from events visit http://twitter.com/xeroxcorp, http://twitter.com/xeroxoffice, http://twitter.com/xeroxproduction, http://twitter.com/servicesatxerox, http://twitter.com/xeroxevents, http://www.xerox.com/blogs, http://www.xerox.com/podcasts. xerox®, xerox and design® are trademarks of xerox corporation in the united states and/or other countries.
