Verizon intelligent call back capabilities powered by mindful by medallia now available on calnet

Sacramento, calif., march 27, 2024 (globe newswire) -- verizon announced today that state agencies in california can now procure mindful by medallia, a customer-led callback scheduling and virtual queue solution, through verizon's suite of contact center services, now listed as voice call back (vcb) services in the calnet dncs (calnet nextgen) contract vehicle under category 27. verizon partners with mindful by medallia to offer these callback options to alleviate customers waiting on hold, free up infrastructure, and increase customer satisfaction.
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