Travelers catastrophe responders help with hurricane irene recovery
Hartford, conn.--(business wire)--now that hurricane irene has passed, specially trained insurance claim professionals and mobile claim offices from travelers are moving into the hardest hit areas to help customers begin to recover from the storm. travelers respectfully reminds all individuals and business owners to stay safe in the hurricane's aftermath. “despite the fact that hurricane irene took a path where hurricanes have not recently tracked, we positioned our resources in advance of the storm so that we were able to quickly reach customers who experienced damage to their property and help them through the recovery process,” said patrick gee, senior vice president, claim for travelers. “we continue to monitor all aspects of irene's aftermath in our national catastrophe management center in order to augment resources wherever our customers need us.” travelers mobile claim offices -- fully self-contained claim offices on wheels -- have been deployed to connecticut, long island, new jersey, maryland and virginia to serve as a resource for customers who need assistance. these mobile offices provide another way for affected customers to report their insurance claim, learn about next steps, access third-party disaster resources, or simply access travelers’ communications network. once they are in position, exact locations of the mobile claim offices can be found on travelers.com or by following travelers on facebook and twitter. travelers reminds individuals who have experienced damage to their home, car or business to make sure everyone is safe, then promptly report the claim. claims can be reported by calling the numbers below, visiting a mobile claim office, or reporting it online as follows: home and auto insurance claims:800.claim33 (800.252.4633) / report a home or auto claim online at www.travelers.com/claimreporting business insurance claims:800.238.6225 / report a business claim online at www.travelers.com/claimreporting additionally, customers can file a claim via the travelers mobile application available for iphone® and androidtm users. at travelers.com, consumers can download the app for free by visiting the mobile tools section, or access other resources, including frequently asked questions about windstorm damage and the insurance claim process, in the claim support center. now that the weather has cleared, travelers is reminding individuals to stay safe with the following tips: stay tuned to the radio or television. if you had to evacuate, return home only after authorities advise it is safe to do so. avoid downed power lines. beware of and check for gas leaks or electrical system damage. make temporary repairs as necessary. promptly report any loss to travelers using the toll-free claim reporting number. for information about reporting a claim, staying safe after the storm or to find updated locations of the mobile claim offices, visit travelers.com or follow updates on the travelers facebook and twitter pages. background on mobile claim officesthese first-in-the-industry vehicles were developed as a result of lessons learned from hurricane andrew, which devastated parts of florida in 1992. they are staffed by catastrophe response team members and equipped with everything required to process claims in the midst of a disaster, such as onboard computers and databases, printers, photocopiers, cell phones, and fax machines. each vehicle has its own generator, so they can operate in places without electricity and can process claims through wireless or satellite connectivity if land lines are not available. about travelersthe travelers companies, inc. (nyse: trv) is a leading property casualty insurer selling primarily through independent agents and brokers. the company’s diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. a component of the dow jones industrial average, travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010. for more information, visit www.travelers.com.
