Pitney bowes survey: returns cost us online retailers 21% of order value

Stamford, conn.--(business wire)--pitney bowes (nyse:pbi), a global shipping and mailing company that provides technology, logistics, and financial services, today released new findings from its boxpoll surveys, indicating that us online retailers face significant logistical and financial challenges due to the high cost and increasing number of ecommerce returns. according to the boxpoll survey of medium and large-size digital and omnichannel brands, online returns cost retailers an average 21%
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