Oracle offers service agents a unified view of the customer with oracle fusion cloud unity cdp

New oracle fusion cloud service integration drives personalized, informed, and efficient customer engagements austin, texas , may 11, 2022 /prnewswire/ -- oracle has updated oracle service to embed data from oracle unity customer data platform (cdp) to help customer service agents gain a complete view of the customer, improve agent efficiency, and enhance service quality. part of oracle fusion cloud customer experience (cx), oracle service and oracle unity cdp leverage artificial intelligence to help organizations deliver more personalized, informed, and efficient customer service engagements.
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