Utilities call on oracle ai to transform customer service

New ai capabilities in the oracle utilities customer platform help call centers better manage volume and quickly deliver smart, personalized assistance phoenix , may 6, 2025 /prnewswire/ -- innovate utilitycx -- today, oracle announced new ai-powered call summarization and tagging capabilities in the oracle utilities customer platform, bringing intelligent automation to utility call centers. by helping reduce manual work, these innovations are expected to empower agents to focus on delivering fast issue resolution, personalized service, and real human connection at scale.
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