Medallia receives certification of its integrations with servicenow

Medallia, inc. announced that it has received certification of its integrations with servicenow, available now in the servicenow store. the integration with servicenow’s customer service management, gives call center employees a comprehensive view of customer issues and the ability to quickly resolve them before they impact the business. the medallia and servicenow integration will allow for seamless routing of feedback via servicenow workflows, so the relevant department can take action. medallia has also integrated with servicenow’s it service management, which arms cios with critical employee feedback on the experiences it is delivering to the organization.
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