Zoom and servicenow announce strategic integration to elevate customer and employee experiences

Las vegas, may 07, 2025 (globe newswire) -- zoom communications inc. (nasdaq: zm) and servicenow (nyse: now), the ai platform for business transformation, today announced plans to integrate zoom cx with servicenow crm and it service management (itsm). the integration, announced as part of knowledge 2025, servicenow's annual customer and partner event, will deliver a turnkey, ai-first solution for customer service and it support in the contact center.
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