Nisource companies launch chatbots and live chat to provide an improved customer experience

Columbia gas and nipsco customers can now get immediate answers to core questions, including how to enroll in payment plans, view usage and find a payment location merrillville, ind. , june 29, 2022 /prnewswire/ -- nisource inc. (nyse: ni), one of the largest fully-regulated utility companies in the united states, is announcing the launch of chatbots and live chat technologies by its operating companies.
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