Callminer collaborates with microsoft to enhance advanced conversation analytics capabilities

Waltham, mass.--(business wire)--callminer, a leading provider of ai-powered conversation analytics to improve customer experience (cx), today announced its collaboration and integration with microsoft dynamics 365 contact center. by delivering ai-powered conversation analytics for interactions occurring through dynamics 365 contact center, microsoft customers can use deep insights to boost customer service representative effectiveness, better understand voice of the customer (voc), improve pro.
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