Metlife names head of u.s. group service and operations

New york--(business wire)-- #metlife--metlife, inc. (nyse: met) today announced that donna carr will join the company as head of u.s. group service and operations, effective may 16, 2023. she will report to merrilee matchett, head of global customer service & operations. in this role, carr will lead metlife's call center and operations for the u.s. group benefits business, focusing on the delivery of a differentiated customer experience for group dental, disability and life.
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