Mckesson specialty care solutions’ reimbursement & access services
solution center receives distinguished top ten ranking by benchmarkportal
Scottsdale, ariz.--(business wire)--mckesson specialty care solutions, a division of mckesson corporation, announced today that its reimbursement and access services solution center in scottsdale, ariz. has been ranked a top ten call center by benchmarkportal and the center for customer-driven quality, founded at purdue university. out of thousands of call centers across north america and across all industry segments, benchmarkportal recognized the need to showcase the success of outstanding centers. from these exceptional centers, benchmarkportal singled out the top 100 centers from three categories. mckesson specialty care solutions’ reimbursement and access services solution center was recognized as a top 100 call center and as a top ten center in the mid-size category. “this distinction is an honor for the call center and for the hundreds of employees who work so hard and tirelessly to serve patients in their time of need,” said allen labrune, vice president, call center operations, mckesson specialty care solutions. “this honor is another testament to mckesson’s dedication to quality--high-quality employees and top-notch customer service.” mckesson specialty care solutions’ reimbursement and access services solution center is a state-of-the-art facility with highly trained customer service representatives providing a wide variety of educational, reimbursement, rems, clinical, data gathering and marketing services on behalf of pharmaceutical manufacturers. with a staff of more than 650 employees facilitating more than 11 million interactions annually, it is one of the largest single-site call centers in healthcare services, offering support for single and multi-drug programs for therapies in oncology, rheumatology and other therapeutic areas. “our employees are proud of the work they do and are passionate about the help they provide to patients, physicians and other healthcare providers,” said labrune. “this passion is evident in the solution center’s high-scoring customer satisfaction rating of 97 percent. at mckesson, we believe that our work matters and that the reimbursement and access services solution center is more than a call center. the work our employees do every day helps patients access life-changing medications. this distinction is well deserved for our employees.” “this is something for the entire organization to be very proud of,” said bruce belfiore, ceo and senior research executive, center for customer-driven quality, founded at purdue university. “this distinction sets mckesson specialty care solutions apart. the proven commitment to superior service of its reimbursement and access services solution center is one that others should aspire to emulate.” about mckesson mckesson corporation, currently ranked 15th on the fortune 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. we partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. mckesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. for more information, visit http://www.mckesson.com. about benchmarkportal benchmarkportal is the custodian of the center for customer-driven quality’s database of contact center metrics, the largest in the world, founded in 1995 by dr. jon anton at purdue university. benchmarkportal is an industry leader in call center benchmarking, call center training and call center certification worldwide. to learn more about benchmarkportal, visit http://www.benchmarkportal.com or visit them on facebook, linkedin, youtube and twitter.
