New research warns of emerging "ai gap" between brands and consumers

Liveperson's state of customer conversations 2024 report reveals clear divide between business leaders and their customers on topics of ai adoption, enthusiasm, and education with only 50% of consumers feeling positive about using ai to interact with brands,survey data uncovers how to improve digital engagement to bridge the gap new york , jan. 16, 2024 /prnewswire/ -- liveperson (nasdaq: lpsn), the global leader in enterprise conversations, released the results of its state of customer conversations 2024 report today. the annual report surveyed thousands of business leaders and consumers across the world about artificial intelligence (ai), automation, and chatbots.
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