Liveperson launches contact center conversation mining to turn omni-channel conversational analytics into intelligent action

New approach revolutionizes how brands use insights from conversations across voice and messaging to optimize customer experience new york , july 20, 2022 /prnewswire/ -- liveperson  (nasdaq: lpsn), a global leader in customer engagement solutions, today announced the launch of contact center conversation mining , a revolutionary solution for tracking, measuring, and optimizing customer experiences, powered by the celonis execution management system. contact center conversation mining is a new approach to customer journey mapping that helps brands transform conversational analytics into intelligent action.
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