Ttec and liveperson form strategic partnership to fuel ai-powered digital transformation for enterprises

Ttec holdings, inc. and liveperson, inc. announced a strategic partnership to redefine the customer experience with digital engagement, messaging, and ai-driven automation. the ttec-liveperson partnership brings together two customer experience pioneers to help brands improve nps and csat while also reducing friction and accelerating customer experience and digital transformation. it enables conversational commerce, which gives consumers a way to ask questions, make purchases and get help through their favorite messaging apps. more than 4 billion consumers already use messaging and 470 million new users are expected to join them by 2021. the partnership will help brands: offer customer interactions in consumers' messaging channels of choice; transform contact centers into digitally enabled customer experience hubs; and deliver high-impact, personalized customer experiences at scale with messaging and ai.
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