Liveperson, inc. announces the launch of socialconnect and emailconnect

Liveperson, inc. announced the launch of socialconnect and emailconnect, bringing social media and email into the liveengage® platform. this debut gives brands the ability to easily manage customer conversations regardless of the channels where they occur — all in one place. through socialconnect and emailconnect, brands can now manage the massive volume of emails, social mentions, and direct messages they receive in the same conversational platform they use to manage messaging channels like apple business chat, whatsapp, sms, facebook messenger, and more. this eliminates the cost and inefficiencies of using multiple services and dashboards to manage individual channels. socialconnect currently supports public and private twitter and facebook conversations, with instagram, reddit, youtube, linkedin, and google my business to follow. bringing social and email into the best-in-class liveengage conversational platform helps brands achieve their business objectives by: unifying customer care operations for improved agent efficiency, reduced training and agency costs, and consistent analytics and measurement; cutting through the noise of social media to identify and respond to brand-critical mentions; creating new opportunities to increase consumer engagement and conversions in preferred messaging channels; allowing access to the company's powerful ai and intent-based tools for personalization, conversation routing, and recommended content.
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