Liveperson eliminates friction between brands and consumers with a breakthrough ai-powered, consumer-centered bot scoring system

New york, june 22, 2021 /prnewswire/ --  liveperson, inc. (nasdaq: lpsn), a global leader in conversational ai, today announced the debut of its proprietary meaningful automated conversation score (macs), the only way to measure conversations with bots from the customer's point of view. macs is the world's first measurement of how much friction customers experience in automated conversations.
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