New report finds 83% of consumers worldwide would browse or buy products in messaging conversations

New york, oct. 13, 2021 /prnewswire/ -- liveperson, inc. (nasdaq: lpsn), a global leader in conversational ai, today revealed the 2021 results from its consumer preferences for conversational commerce & ai report , providing a global outlook on how consumers view conversational commerce, customer care, and conversational ai. the survey, which fielded responses from over 5,000 participants worldwide, found that consumers are looking to browse and buy through messaging now more than ever before.
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