Hold the phone: 87% of consumers worldwide prefer brands that connect their interactions across voice and messaging

Consumers want brands to not only provide options to call and message, but also connect the history of their interactions across both channels  new york , april 20, 2022 /prnewswire/ -- liveperson, inc . (nasdaq: lpsn), a global leader in conversational ai, today revealed the results from its voice and messaging 2022: consumer preferences around automation and cx research, which explores evolving consumer preferences around calling and messaging, and how these preferences change in light of specific situations.
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