Natwest and ibm collaborate on generative ai initiative to enhance customer experience

Ibm's deep engineering and ai expertise to deliver extended customer-focused functionality via natwest's virtual assistant, cora collaboration is part of natwest's broader generative ai approach, which leverages ibm's enterprise ai platform, watsonx london and armonk, n.y. , nov. 6, 2023 /prnewswire/ -- natwest and ibm (nyse: ibm) today announced enhancements to the bank's virtual assistant, cora, that will use generative ai to provide customers with access to a wider range of information through conversational interactions.
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