The rise of contact center software market: a $109.7 billion industry dominated by tech giants - nice (israel), ibm (us), genesys (us) | marketsandmarkets™

Delray beach, fl, feb. 05, 2025 (globe newswire) -- the contact center software market is projected to grow from usd 41.9 billion in 2023 to usd 109.7 billion by 2028 at a compound annual growth rate (cagr) of 21.2% during the forecast period , according to a new report by marketsandmarkets™. the continuous transition to cloud-based contact center solutions has led to the growth of the contact center software market globally.
IBM Ratings Summary
IBM Quant Ranking