Humana ranked no. 1 among health insurers for customer experience

Louisville, ky.--(business wire)--for two years in a row, humana ranked no. 1 among health insurers for customer experience (cx) quality in forrester's proprietary 2022 u.s. customer experience benchmark survey. the ranking was based on responses from more than 96,000 u.s. survey respondents from 13 u.s. industries, including airlines; auto and home insurers; auto manufacturers (luxury, mass market); banks (direct, multichannel); credit card issuers; federal government agencies; health insurers
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