Forrester: european customers do not trust their banks

London--(business wire)--according to forrester's (nasdaq: forr) financial services customer trust index, not a single uk, french, or italian bank demonstrates strong levels of trust with its customers. furthermore, many customers believe that european banks lack empathy and dependability, the most crucial attributes necessary to securing their trust, especially in a volatile economic environment. forrester surveyed nearly 7,400 online adults across france, italy, and the uk about their primary.
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