Forrester's canada 2022 customer experience index: nearly 25% of brands struggled to maintain cx quality over the past year

Top canadian brands continue to deliver more emotionally positive experiences  cambridge, mass. , june 14, 2022 /prnewswire/ -- forrester's (nasdaq: forr) canada 2022 customer experience index (cx index™) reveals that customer experience (cx) quality among canadian brands has dropped following three years of stability.
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