Vonage research reveals nearly half of consumers expect 24/7 customer service support, nearly three quarters will switch businesses following a subpar experience

Data highlights ways ai brings 24/7 immediacy, with automation and personalization, for continuous engagement across diverse communications channels  holmdel, n.j. , jan. 24, 2024 /prnewswire/ -- vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of ericsson (nasdaq: eric), has released its global customer engagement report 2024.
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