Vonage research reveals nearly half of consumers expect 24/7 customer service support, nearly three quarters will switch businesses following a subpar experience

Holmdel, n.j.--(business wire)--vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of ericsson (nasdaq: eric), has released its global customer engagement report 2024. the 12th annual report outlines data and insights into customer communications preferences with friends, family and businesses, highlighting emerging trends that emphasise the need for business to augment these interactions with artificial intelligence (ai) to giv.
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