Vonage introduces 'conversations for salesforce' for seamless customer journeys across channels, processes and organizations

Adds two-way messaging capability to salesforce for personalized, contextual communications to improve first contact resolution and customer engagement, and enhance vonage contact center holmdel, n.j. , sept. 13, 2023 /prnewswire/ --  v onage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of ericsson (nasdaq: eric), has launched vonage 'conversations for salesforce', a configurable omnichannel messaging app powered by the vonage communications platform , enabling businesses to serve customers directly from the salesforce platform and delivering exceptional customer engagements, whilst blending bot and vonage contact center (vcc) agent interactions.
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