Vonage survey reveals increased acceptance of ai in customer support, with nearly two thirds of consumers admitting more efficient interactions

U.s.-based research by vonage explores consumer sentiment around ai for customer support, highlighting perceived benefits and lingering concerns holmdel, n.j. , nov. 21, 2024 /prnewswire/ -- improved efficiency and personalized support experiences are driving increased consumer acceptance and satisfaction of ai in customer service interactions, according to a new regional survey by von age , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of ericsson (nasdaq:eric).
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