Vonage launches intelligent workspace to deliver a next-gen contact centre experience

Holmdel, n.j.--(business wire)--vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of ericsson (nasdaq: eric), has launched vonage contact center (vcc) intelligent workspace, an ai-powered new agent experience built directly into its award-winning contact centre solution. vcc intelligent workspace is designed to enable seamless communication with customers over their channels of choice, without leaving the agent feeling overwhel.
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