Vonage expands salesforce service cloud voice offering with bring your own channel for ccaas solution

Holmdel, n.j.--(business wire)--vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of ericsson (nasdaq: eric), is one of the first contact centre providers to join salesforce's bring your own channel for contact center as a service (byoc for ccaas) pilot program. with byoc for ccaas, vonage premier for salesforce service cloud voice customers will have the ability to integrate vonage omnichannel and ai-powered capabilities into.
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