Agentic ai poised to handle 68% of customer service and support interactions by 2028

New cisco research reveals overwhelming demand for agentic ai to transform the way technology vendors deliver customer experience  news summary: the rise of agentic ai: by 2026, 68% of all customer service and support interactions with technology vendors are expected to be handled by agentic ai. customer experience becomes mission-critical: with growing it complexity, 92% of organizations say the support and services they receive are more important than ever.
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