Genesys and salesforce launch ai-powered customer experience and relationship management solution

Global leaders in ccaas and crm expand partnership to help businesses drive more value from data and ai with genesys cloud cx and salesforce service cloud san francisco , sept. 6, 2023 /prnewswire/ -- genesys®, a leader in ai-powered experience orchestration, today announced a strategic collaboration with salesforce (nyse: crm), the #1 ai crm, to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences.
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