Williams-sonoma, inc. deploys salesforce agentforce 360 across its brand portfolio, elevating its premium customer support and experiences to the next level

San francisco--(business wire)--today at dreamforce 2025, salesforce (nyse: crm), the world's #1 ai crm, announced that leading specialty retailer williams-sonoma, inc. is leveraging agentforce 360 to build and deploy ai agents to bolster customer service and enhance shopper experiences. each brand in the williams-sonoma, inc. portfolio — which includes williams sonoma, williams sonoma home, west elm, pottery barn, pottery barn kids, pottery barn teen, rejuvenation, mark & graham, and green.
CRM Ratings Summary
CRM Quant Ranking