1-800accountant adopts salesforce's agentforce to scale expertise during tax season surge, now resolving 50% of customer support inquiries with digital labor

San francisco & new york--(business wire)--salesforce (nyse: crm), the world's #1 ai crm, today announced that 1-800accountant, america's largest virtual accounting firm for small businesses and entrepreneurs, is using agentforce to enhance its customer service support. american taxpayers estimate that approximately 62% of their time is wasted responding to confusing or redundant questions while filing taxes, according to a salesforce survey1. with a projected 40% increase in client growth in 2.
CRM Ratings Summary
CRM Quant Ranking