Salesforce reimagines service cloud to transform customer service from anywhere

San francisco, april 21, 2021 /prnewswire/ -- salesforce, [nyse: crm], the global leader in crm, today introduced the next generation of service cloud — technology to support changing customer service expectations and provide connected, personalized service from anywhere on one digital engagement platform.  over the last year, service agents moved quickly to work from their kitchens and living rooms, but relied on legacy technology — disparate, on-premise solutions and spreadsheets — that wasn't designed to manage globally distributed workforces.
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