Bose turns up the volume on digital customer experiences with salesforce

With salesforce customer 360, bose will implement service, marketing, and commerce clouds, as well as mulesoft technologies, to deliver personalized experiences and service  san francisco , april 5, 2022 /prnewswire/ -- salesforce (nyse: crm), the global leader in crm, today announced that bose, a leader in premium audio products, will deploy salesforce customer 360 to expand its robust direct-to-consumer business, providing personalized and tailored experiences that delight customers and build loyalty. specifically, bose will deploy marketing cloud to streamline interactions across channels and deliver a personalized experience for customers; service cloud to empower agents to deliver world-class customer service and elevate the brand experience through service cloud voice; commerce cloud to accelerate revenue growth and drive digital sales; mulesoft to connect bose's back-end systems; and einstein to drive hyper-personalization across channels.
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