OcÉ business services helps organizations optimize business process
imaging activities for key business benefits
New york--(business wire)--in a recent survey report issued by ocÉ business services, a leader in document process management services and technology, a strong majority of executives surveyed (70%) asserted that document imaging has a moderate to strongly positive impact on supporting their top business objectives. business process imaging (bpi), which focuses on the document intake activities associated with mission-critical processes such as handling insurance claims, is critical to effectively managing these processes. many companies, however, face challenges in optimizing their document intake processes. this includes reducing errors and increasing the speed and productivity with which documents such as loan applications are received in the mail, prepared, scanned and entered into electronic workflow for processing. to meet these challenges and streamline their document intake operations, organizations are increasingly are tapping the expertise of outside services providers. results, as highlighted in the following case history example, can be dramatic including cutting document intake processing time by days and reducing costs by millions of dollars over time. optimizing a bpi process a company that provides human resource (hr) document processing services to thousands of clients, including many fortune 500 companies, teamed with ocÉ business services to help it meet a compelling challenge. the services provider had been growing rapidly and as a result needed to make changes in order to meet stringent document intake standards necessary to effectively process employee benefits transactions. to address the challenge, the company was planning to implement an additional work shift in order to avoid penalties and meet internal production demands. ocÉ and the company created an alternative. the solution comprised implementing a new approach that would not only eliminate the need for an additional shift, but would decrease expenses over a three-year period as well as significantly reduce the time it takes to process customer hr-related documents. the new approach was based on changing how and where the company processed its customer documents. rather than a centralized system, in which all the company’s mail was processed in one location, ocÉ helped create a system whereby the mail is being processed in five regional mail centers that are located closer to mail origination points. in these regional centers, managed by ocÉ, the mail is received, opened, scanned, and entered into the company’s workflow system electronically. the solution achieved a variety of business benefits for the company including reduced turnaround time (the time it takes to receive and open the mail and enter the documents into the company’s electronic workflow system). in some sites, this turnaround time was reduced by one to two days. the new system also cut overall document processing costs by about $1 million over a span of 18 months. organizations face similar optimization challenges like the hr document processing services company, many organizations face similar challenges in optimizing their document intake processes and could benefit from professional expertise to help them meet these challenges. below are three key questions offered by ocÉ business services that can help companies determine whether they might leverage additional expertise to help maximize their bpi activities. for further information on bpi and related topics, visit www.ocesolutions.com. about ocÉ ocÉ is one of the leading providers of document management and printing for professionals. the ocÉ offering includes office printing and copying systems, high speed digital production printers and wide format printing systems for both technical documentation and color display graphics. ocÉ is also a foremost supplier of document management outsourcing. many of the fortune global 500 companies and leading commercial printers are ocÉ customers. the company was founded in 1877. with headquarters in venlo, the netherlands, ocÉ is active in over 100 countries and employs more than 20,000 people worldwide. total revenues in financial 2010 amounted to approximately €2.7 billion. ocÉ is listed on euronext in amsterdam. for more information, visit www.oce.com. ocÉ business services provides high quality managed services and technology to manage, monitor and optimize document intensive processes so companies can improve operating efficiency and performance. ocÉ business services solutions span the document lifecycle and include records management, imaging, managed print services, mail and ediscovery. proprietary methodologies apply six sigma®. north american headquarters are in new york city and employment is about 5,000. learn more at www.ocesolutions.com or follow us on twitter. ocÉ and canon: stronger together in 2010 ocÉ joined the canon group of companies with headquarters in tokyo, japan, to create the global leader in the printing industry. canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. the canon group comprises over 197,000 employees worldwide. global net sales in 2010 were more than usd 45 billion. for more information, visit www.canon.com. about canon u.s.a., inc. canon u.s.a., inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. its parent company, canon inc. (nyse: caj), a top patent holder of technology, ranked fourth overall in the u.s. in 2010†, with global revenues of more than us $45 billion and is listed as number six in the computer industry on fortune magazine's world’s most admired companies 2010 list. canon u.s.a. is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent u.s.-based consumer service and support for all of the products it distributes. at canon, we care because caring is essential to living together in harmony. founded upon a corporate philosophy of kyosei – "all people, regardless of race, religion or culture, harmoniously living and working together into the future" – canon u.s.a. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. additional information about these programs can be found at www.usa.canon.com/kyosei. to keep apprised of the latest news from canon u.s.a., sign up for the company's rss news feed by visiting www.usa.canon.com/rss. †based on weekly patent counts issued by united states patent and trademark office. note: trademarks and registered trademarks contained herein remain the property of their respective owners.
