Companies are striking out with customers: why cx is pivotal to customer retention and where companies are falling short

The 5th annual broadridge cx and communications survey uncovers correlation between consumer demand for an elevated communications experience and companies' abilities to retain customers. new york , feb. 15, 2023 /prnewswire/ -- consumers are making drastic cutbacks on their spending habits, with nearly two-thirds (65%) cutting spending with companies that don't meet their cx standards amid ongoing economic uncertainty, according to the latest cx and communications consumer insights survey from global fintech leader, broadridge financial solutions, inc. (nyse:br).
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