The customer experience gap in communications is widening two years into the pandemic; companies must adapt or lose customers

New york , feb. 9, 2022 /prnewswire/ -- in the last three years, the percentage of consumers that feel companies need to improve their overall customer experience (cx) has jumped from 35% to 65%, according to global fintech leader broadridge financial solutions, inc. (nyse:br). its fourth annual cx and communications insights consumer survey examines how b2c communications impact cx.
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