20th annual avid awards recognize leading u.s. builders for outstanding homebuyer satisfaction
Madison, wis.--(business wire)--avid ratings is pleased to announce the recipients of the 20th annual avid awards, honoring top-performing builders who provide outstanding customer experiences in the united states. each year, these prestigious awards acknowledge homebuilders who achieve the highest scores in our homebuying customer experience surveys. the selection process evaluates results from major publicly traded nyse/nasdaq builders, north america's largest private builders, as well as numerous small-volume and custom builders across the continent. this year, 479 qualifying builders participated in the program, which analyzed homebuyer data from january to december 2022. aaron everson, ceo of avid ratings, stated, "we are excited to celebrate our avid award winners this year and applaud their commitment to delivering exceptional customer experiences. in the face of 2022's unique challenges, including rapidly shifting market demands, these homebuilders have demonstrated an enduring dedication to meeting the needs of their buyers. their adaptability and perseverance, coupled with their focus on service excellence, have earned them these well-deserved distinctions." the avid awards serve as a reliable indicator of customer service quality in the homebuilding sector. since 1992, avid ratings has played a pivotal role in increasing transparency regarding builder performance based on consumer feedback. to determine the avid award recipients, homebuilders are assessed using avid's proprietary platform, avidcx™. every homebuyer survey in the database is examined to calculate each builder's overall rating. avid's new home experience surveys gather comprehensive homebuyer feedback, offering unparalleled insights into overall satisfaction, likelihood of referral, actual recommendations, and strategic customer experience diagnostics for homebuilders. to receive an avid award, each winning builder must achieve a score within or above the top 25th percentile across their u.s.-based counterparts. avid cup the avid cup recognizes a single builder, across three different categories - production, custom, and small volume, with the highest customer ratings across all surveys throughout north america, taken throughout the first year of homeownership. 20th annual avid cup winners in the u.s. are as follows: production - meritage homes – s. california custom - ar homes® lake city (bryan zecher homes, inc.) small volume - alturas homes “an award like this is a testimony to our team. we have tried our best to put a system in place for the home building process for our customers. and through this, our goal is for them to have great experience using our company and team. and receiving this award is a thank you to our customers for trusting us to experience with them one of their most expensive purchases.” – bryan zecher, franchisee “we are honored for meritage homes southern california to win this year’s avid cup award for the second year in a row! being recognized for having the highest customer ratings across all surveys in north america is something we treasure and will continue to build on in the future. when we start our days, we have one goal in mind – creating a life. built. better.® receiving this award is a testament to the effort everyone in our division puts toward this goal. our talented sales, construction and customer care teams take great pride in ensuring every homeowner receives an outstanding experience throughout their homebuying journey and to know they recognize and value this dedication is a reward beyond measure. we are grateful to avid for advocating for customers and providing us with the information we need to be an even better homebuilding partner.” – doug campbell, so. california, director of customer care avid diamond award builders with the highest scores in their nation on the new home move-in experience survey, taken from the first 90 days of homeownership, are recognized with this award. the u.s. and canada are eligible for one award each for production, custom, and small volume builder categories. avid diamond award winners in the u.s. are as follows: brio design homes rausch coleman homes - birmingham parkside builders “the entire brio design homes and jg development team is honored to accept this award. we are most grateful to our clients, who took the time to share their honest feedback. our surveys are key to identifying both successes and areas needing improvement, and they help us recognize our team members for going above and beyond. we will continue to work hard to earn our clients' trust and exceed their expectations.” mary grundahl, owner & integrator, brio design homes “our current avid accomplishments go along with the company motto this year: ‘trust excellence.’ proverbs 27:17 is what we work by.” – jayson williams, divisions president - birmingham, rausch coleman homes “parkside builders is honored to win the 20th annual avid diamond award. we continually strive to improve our homebuyers' experience in one of the most important purchases of their lives and appreciate avid in helping us to do so. our greatest achievement is when our homebuyers refer friends or family to also purchase with us – and if we are getting referrals, then we are doing things right. getting better every day is our goal – in both our experience and our product – and it is made possible by what we learn from our avid surveys. we are grateful for our homebuyers and look forward to serving many more.” – tiffany caine, director of sales, parkside builders avid gold award this award is presented to builders with the highest scores in their region on the new home move-in experience survey, taken from the first 90 days of homeownership. every region is eligible for one award each for production, custom, and small volume builder categories. avid gold award winners in the five u.s. regions are as follows: north central region small volume: avb production: tim o’brien homes - milwaukee northeast region production: paparone new homes custom: mitchell & best south central region production: rausch coleman homes - houston southeast region production: meritage homes – nashville custom: ar homes® sarasota (nelson homes, inc.) west region production: tresidio homes custom: estes builders llc small volume: red cliff homes avid benchmark award this award recognizes any u.s. or canadian builder scoring among the top 25% of avid’s nationwide databases on the new home move-in experience survey, taken from the first 90 days of homeownership. the winners of the avid benchmark award in the united states are as follows: ar homes® jacksonville (marcus allen homes, inc.) bozzuto homes brennan homes brookfield residential – dc region brookfield residential – sca region de young properties hartford homes hayden homes - south idaho korndoerfer homes mckee homes – raleigh mcstain neighborhoods meritage homes – atlanta, ga meritage homes - charlotte meritage homes – dallas/fort worth meritage homes – denver meritage homes – greenville, sc meritage homes – houston meritage homes – n. california meritage homes – orlando meritage homes – phoenix meritage homes – raleigh meritage homes – san antonio mungo homes – charleston, sc mungo homes – columbia & sumter, sc mungo homes - greenville, sc mungo homes - myrtle beach, sc mungo homes - raleigh, nc omega builders rausch coleman homes – jonesboro rausch coleman homes – little rock rausch coleman homes – nwar rausch coleman homes - oklahoma city rausch coleman homes- san antonio rausch coleman homes – tulsa robuck homes skogman homes - cedar rapids stanley martin – maryland stanley martin – n virginia stanley martin custom homes stepping stone homes van daele homes - utah vantage homes veridian homes weaver homes winners will receive access to a press kit that will include the official avid award badge that employees may display in their email signature and on their letterhead. for more information about the avid awards, please visit here. about avid ratings avid ratings is the leading resource for building quality in north america. dedicated to the homebuilding industry, avid ratings helps companies build better customer experiences by gaining powerful consumer insights and deep customer feedback through our proprietary customer experience platform, avidcx™. avid ratings was named a top 5 sales tool by builder magazine, a brilliance award recipient by techome builder, and also featured as a top product by constructech magazine. for more information, please visit www.avidratings.com.
