Audiocodes voca conversational interaction center now offers omnichannel

The new omnichannel experience will support email and webchat in a one-screen microsoft teams contact center built in azure lod, israel , march 13, 2024 /prnewswire/ -- highlights audiocodes has added support for digital interactions to its contact center as a service (ccaas) solution, the voca conversational interaction center (cic) the new omnichannel experience allows enterprises to provide a consistently integrated customer experience across email, webchat, and voice channels voca cic's omnichannel design place special focus on agent multitasking across multiple engagement channels through a one-screen experience enterprises adopting the new omnichannel experience can trust the reliability that comes with voca cic as the only ccaas solution to offer an azure-native integration with teams adding omnichannel capabilities to voca cic further strengthens audiocodes live, which offers complete calling and contact center for microsoft teams details enterprises using voca cic's omnichannel experience can now offer a consistent customer experience across multiple engagement channels all from a one-screen microsoft teams contact center built in azure. audiocodes (nasdaq: audc), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, today announced that voca conversational interaction center (voca cic) is now an omnichannel contact center for microsoft teams, adding email and webchat to the existing voice experience.
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