Audiocodes ai-first voca conversational interaction center wins best microsoft teams contact center award

The voca conversational interaction center (cic) secures top honors in the 2024 cx awards, winning the best microsoft teams contact center solution lod, israel , march 4, 2024 /prnewswire/ -- highlights audiocodes voca cic is selected by 16 cx industry experts to win the cx award 2024 for best microsoft teams contact center solution judges were impressed with voca cic's unwavering reliability to provide a superior customer experience based on its azure-native integration with microsoft teams voca cic is certified for microsoft teams and built in azure, leveraging azure communications services as the foundation for teams integration embedded conversational ai in voca cic allows users to interact with contact center flows over natural language voca cic is a primary engine for audiocodes live, which offers complete calling and contact center for microsoft teams audiocodes (nasdaq: audc), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, announced its voca conversational interaction center (voca cic) received the cx award for best microsoft teams contact center solution by cx today on february 29 th, 2024. cx today, the leading international news publication honoring excellence in cx technology, proudly hosted the cx awards.
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