Audiocodes ai-first contact center-as-a-service (ccaas) solution now certified for microsoft teams

The ccaas solution aims to service audiocodes' vast microsoft teams customer base with a microsoft teams-native contact center offering lod, israel , july 31, 2023 /prnewswire/ -- highlights voca conversational interaction center (voca cic) enables any microsoft teams user to act as an agent through a one-screen, ai-first contact center. audiocodes is targeting its microsoft teams customer base of over 7 million microsoft teams phone users on ptsn calling, with a lightweight customer experience (cx) solution to empower main service desks and internal service departments.
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