Aon plc introduces a claims analysis platform that enables insurers to accelerate their claims processing and improve customer experience

Aon has introduced a claims analysis platform that enables insurers to accelerate their claims processing and improve customer experience. the ai-powered solution, known as claimsmonitor.x, was developed in collaboration with us-based insurtech firm clara analytics. leveraging natural language processing, the platform reads claims notes to determine whether the claim adjusters are adhering to the best practices. in case the platform detects that the claim adjusters not following the best practices, it sends an alert to the concerned supervisor.
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