Amazon connect introduces generative ai capabilities to help organizations boost worker productivity, save costs, and improve customer service experiences

Las vegas--(business wire)--at aws re:invent, amazon web services, inc. (aws), an amazon.com, inc. company (nasdaq: amzn), today announced new generative ai capabilities in amazon connect, aws's cloud contact center that enables organizations of all sizes to deliver better customer experiences at lower cost. powered by large language models (llms) and other foundation models (fms) available through amazon bedrock, the latest amazon connect enhancements include new generative ai capabilities tha.
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