Amazon connect puts generative ai to work improving end-to-end customer experiences

Las vegas--(business wire)--at aws re:invent, amazon web services, inc. (aws), an amazon.com, inc. company (nasdaq: amzn), today announced new generative ai enhancements for amazon connect, aws's cloud contact center solution. these new features will further improve customer experiences by enabling more personalized, efficient, and proactive customer service. as a result, organizations can help significantly improve customer satisfaction through faster issue resolution and continuous contact ce.
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