Alliance data announces newest capabilities in its digital self-service suite for cardmembers

Alliance data announced the newest capabilities in its digital self-service suite for cardmembers. the new capabilities and technology enhancements make itsimpler and more convenient for customers to apply for credit, manage their account, and pay their bill in the channel that best suits them and at the time that's most convenient. the capabilities, which include virtual assistant, comenity's cardlock, comenity'seasypay, and frictionless mobile credit™, give customers greater control while improving their experience across the digital journey. alliance data's digital capabilities empower customers through safe, easy-to-use, self-service options that save time while protecting cardmembers' information: virtual assistant will enhance the servicing experience for cardmembers by simulating a conversational, natural language, person-to-person dialogue in a convenient online chat experience. the virtual assistant is an on-demand, self-service bot powered by machine learning, and will be available 24/7 to help cardmembers with everyday servicing, account management and payment needs. comenity's cardlock increases cardmember control and peace of mind while reducing fraud by providing digital on-off switches, allowing cardmembers to temporarily "turn off" their co-brand card if they lose or misplace it. cardmembers can turn the card back on when they find it for a seamless, continuous experience. comenity's easypay simplifies bill payment on any connected device in a fast and secure way. without requiring a username or password, the frictionless experience relies on information known only by the cardmember, freeing up time for them to focus on things that matter most. frictionless mobile credit™, built with patented technology, accelerates the process of applying for and using credit. the mobile-first experience uses proprietary data access to speed customers through the acquisition process in-store and online. the award-winning solution is now available in-home, giving cardmembers more ways to initiate a frictionless application using a qr code or text.
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